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Keywords: Last-mile delivery
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Journal Articles
Examining environmental sustainability in last-mile delivery: a quality function deployment analysis
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2025)
Published: 09 April 2025
...Ravindra Ojha; Alpana Agarwal Purpose Considering the unprecedented growth in last-mile delivery (LMD) of goods in the e-commerce business, the paper aims to analyse its related environmental sustainability concerns. This research seeks to identify, understand and prioritize the barriers...
