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Keywords: Lean practice
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2015) 27 (5): 648–668.
Published: 10 August 2015
... though all the gaps are statistically significant but gaps between different practices are not same. The gap analysis would be useful for IT support service organization in prioritizing the lean practices for implementation. Originality/value – Lean practice applicability and implementation...
