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Keywords: Level of importance
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2012) 24 (2): 167–180.
Published: 24 February 2012
...Sumana Gupta; Rabindranath Datta Purpose With an objective to measure the quality of service provided at Indian railway stations, the purpose of this paper is to propose a method that indicates the level of importance and satisfaction which other known methods of service quality assessment do...
