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Keywords: Low- and high-experience passengers
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Journal Articles
The mediating role of passenger satisfaction on the relationship between service quality and behavioral intentions of low-cost carriers
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2022) 34 (6): 1691–1712.
Published: 21 December 2021
... intentions of LCCs across low- and high-experience passengers. Design/methodology/approach Data collected from 320 passengers (180 for low-experience passengers and 140 for high-experience passengers) to test the research model. The partial least square structural equation modeling approach was used...
