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Keywords: Low-cost carriers
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Journal Articles
The mediating role of passenger satisfaction on the relationship between service quality and behavioral intentions of low-cost carriers
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2022) 34 (6): 1691–1712.
Published: 21 December 2021
...Hsiu-Fen Lin Purpose By extending the existing service quality dimensions and reflecting the low-cost carriers (LCCs) context, the purpose ot this study aims to develop the research model to examine whether passenger satisfaction mediates the relationship between service quality and behavioral...
