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Keywords: MBNQA
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Journal Articles
Journal Articles
The TQM Journal (2013) 25 (2): 124–140.
Published: 22 February 2013
...Norzuwana Sumarjan; Susan W. Arendt; Mack Shelley Purpose Using the Malcolm Baldrige National Quality Award (MBNQA) criteria, the purpose of this study is to compare perceptions of Malaysian hotel quality managers (HQMs) and employees on leadership and workforce practices. Design/methodology...

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