Keywords: MICMAC
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The TQM Journal (2018) 30 (4): 269–280.
Published: 10 April 2018
... the extent and depth of Kaizen in the service domain. Design/methodology/approach Combining the importance-performance analysis (IPA) method with impact matrix cross-reference multiplication applied to a classification (MICMAC), which is more convenient in calculation and application, and Fuzzy theory...

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