... (Grönroos, 1984 ; Parasuraman et al., 1985). Definition of quality Consumers wants Total quality management Quality-based strategy Machine learning Over recent decades, quality has been a subject of extensive exploration within the academic and business communities. Researchers...

...Armindo Lobo; Paulo Sampaio; Paulo Novais Purpose This study proposes a machine learning framework to predict customer complaints from production line tests in an automotive company's lot-release process, enhancing Quality 4.0. It aims to design and implement the framework, compare different...

... and deliver high-quality items (Yadav et al., 2020a , 2023b). I4.0 is a new technological paradigm model that encompasses technologies like Artificial Intelligence, Machine Learning, Cyber Security, Big Data, (Zizic et al., 2022) etc. Although I4.0 leads to improve organizational efficiency...

...Smita Abhijit Ganjare; Sunil M. Satao; Vaibhav Narwane Purpose In today's fast developing era, the volume of data is increasing day by day. The traditional methods are lagging for efficiently managing the huge amount of data. The adoption of machine learning techniques helps in efficient...