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Keywords: Method triangulation
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Journal Articles
Performance journey mapping: a service performance assessment framework
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2015) 27 (2): 231–246.
Published: 09 March 2015
.... Performance measurement Evaluation Technology Acceptance Model Method triangulation Service performance assessment Theory-driven development Contemporary performance measurement systems (PMS) are strongly influenced by the goods-dominant logic they have primarily been built for. Service industry...
