... telephony sector, where several studies confirmed the positive effect of service quality on satisfaction (Kim et al., 2004 ; Lee et al., 2001 ; Lim et al., 2006). Customer services quality Customer satisfaction Customer loyalty Mobile communication systems Greece...

... colour combinations, treatments, and textures on user emotional reaction to smartphones. The research conducted to generate the data was limited due to time and resource constraints when planning the study: Parul Nanda can be contacted at: pnanda@rim.com Mobile communication systems...