...Naga Vamsi Krishna Jasti; V. Venkateswaran; Srinivas Kota; Kuldip Singh Sangwan Purpose The purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty years from 1991 till 2020...

...Vijaya Sunder M. Purpose – The purpose of this paper is to understand the success of Lean Six Sigma (LSS) in banking and financial services industry and to develop a structured stakeholders management model for successful LSS project management. Design/methodology/approach – A two-phase...

...Ashok Sarkar; Arup Ranjan Mukhopadhyay; Sadhan Kumar Ghosh Purpose – Practitioners often face challenges in model development when establishing a relationship between the input and output variables and their optimization and control. The purpose of this paper is to demonstrate, with the help...

.... © MCB UP Limited 2003 Health care Industry Total quality management Implementation Model In recent years, the health care industry has been facing various difficulties, not only in Taiwan but many developed countries. The most critical issue is that the operating costs keep...

... for implementing the EFQM model criteria are clear and therefore may allow an organisation’s senior management to help drive their company towards excellence, perhaps with some external assistance. This paper investigates what happens with regard to quality management after an organisation has achieved ISO 9000...