... their network of relationships, including customers, employees, partners, suppliers and even investors, to convert their products and services – in fact the entire lifecycle of customer events – into memorable experiences that create unique value. Relationship Age businesses are also realizing that the ability...

... Customer orientation Processes Networking TQM Organizational restructuring This paper presents a review of the literature on restructuring for the implementation of total quality management (TQM). The first section presents a foundational background. This background covers the mechanistic...

...John Peters Ponders the nature of the exchange of labour (effort and time) for payment in networking organizations, and considers the contrasts that emerge when networking relationships are compared with those traditional power structures. Poses questions about quality assurance to which networking...