...Martin A. O’Neill; Margaret A. Black Examines the importance of the quality issue to the future success of the Northern Ireland Tourism Product. Commences with an exposition of the main principles of quality management and goes on to review the development of various representative bodies...

...Melanie Williams Reports on the creation of the Northern Ireland Quality Centre, established to improve the standard of the business community, exchange information on TQM and reward companies for their improvements. The centre provides extensive resources and advice for companies implementing TQM...

..., as well as the display of successful project teams′ achievements on the TCS noticeboards. Indicates how the directors saw winning the Northern Ireland Quality Award for manufacturing as an opportunity to recognise the employees′ contribution to the company′s success, and also as a way of making more...