... railway companies. Punctuality depends on how all actors involved in railway operations perform, and cooperation and communication within and between railway organizations is therefore essential to achieve improvements. Originality/value In Norway, there was a lack of an established method describing...

... Publishing Limited 2005 Innovation Employee participation Business process re‐engineering Total quality management Action research Norway As a point of departure, we consider manufacturing excellence, competitiveness and a company's ability to continuous innovation to be dependant among...

... measures are inadequate and traditional measures like incident/claims data has proven unreliable: Balanced scorecard Health and safety Oil industry Gas industry United Kingdom Norway In recent years the UK offshore oil and gas industry has moved away from simply meeting legislative...

... decision‐making tool able to link quality improvement to customer satisfaction and loyalty. Cost of quality Measurement Norway Quality function deployment Taguchi methods The need for a new approach to quality cost measurement arose due to difficulties in monitoring and documenting...