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Keywords: Observation
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2012) 24 (3): 275–287.
Published: 20 April 2012
...V. Arumugam; Jiju Antony; Alex Douglas Purpose The purpose of this paper is to propose a robust “observation” procedure drawn from the social science research literature for adoption in a Lean Six Sigma project setting. A case study aims to illustrate the application of the proposed observation...
