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Keywords: Offline service dimensions
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2018) 30 (3): 197–216.
Published: 10 April 2018
... service dimensions and website dimensions. It was also observed that offline service dimensions have a direct impact on EOS, while they do not have an indirect impact since the website dimensions do not have a direct effect on EOS. Research limitations/implications Historical satisfaction is really...
