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Keywords: Older people
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2016) 28 (4): 648–663.
Published: 13 June 2016
... Patient care Local government Municipal Quality concepts Public procurement Older people Court cases Global demographic change implies rising numbers of elderly people needing care services. Sweden is one of the countries where the age pyramid changed its shape early on, and the expansion...
Journal Articles
Journal:
The TQM Journal
The TQM Magazine (1995) 7 (6): 43–51.
Published: 01 December 1995
... Customer service Nursing homes Older people Service quality Total quality management User satisfaction Service quality is typically evaluated at the external customer interface. To be effective, the organization needs to focus on the aspects of total quality management (TQM) which deal...
