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Keywords: Online B2C service context
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2018) 30 (3): 197–216.
Published: 10 April 2018
... satisfaction Historical satisfaction Offline service dimensions Online B2C service context Website dimensions Satisfaction is still one of the main factors determining consumer behavior, but over the last ten years, the scenario in which firms operate has radically changed and today, they are able...
