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Keywords: Operators
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Journal Articles
Journal:
The TQM Journal
Total Quality Management (1990) 2 (2)
Published: 01 February 1990
...Owe Lilja; Harald Schroder; Torsten Knutsson Describes SAAB Aircraft′s operator responsibility system. Discusses how the aircraft division has met changing market conditions by adopting a TQM approach to business. Asserts that workers have become responsible for their own quality. Contends one...
