... research was used to implement the CIP, and this research method was reinforced using a hermeneutic phenomenological approach to analyse the results. Findings The CIP was validated in four units of analysis within the organisation. For the validation, aspects relevant to organisational cultural change...

...Jacques Martin; Claudio Baccarani; Panagiotis Trivellas; Dimitra Dargenidou Purpose The purpose of this paper is to examine the influence of organisational culture and job satisfaction on the quality of services provided in higher education and to raise questions about the successful...