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Keywords: Organizational structures
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Journal Articles
The TQM Journal (2009) 21 (4): 400–412.
Published: 12 June 2009
... Customer satisfaction Organizational structures Charters Italy The Italian National Health System is currently in a paradoxical situation. Despite its top rating in the overall index of performance of the World Health Organization ranking (WHO, 2000 ; Navarro, 2000), and despite the presence...
Journal Articles
The TQM Magazine (2005) 17 (3): 226–236.
Published: 01 June 2005
...Naceur Jabnoun Purpose The purpose of this paper is to identify the organizational structure that supports the implementation of customer‐oriented total quality management (TQM). Design/methodology/approach Quality management has been developing through the interactive efforts of managers...

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