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Keywords: Outpatients
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2012) 24 (5): 418–432.
Published: 17 August 2012
.... Originality/value This paper promotes the adoption of a process approach when developing, implementing, and improving the effectiveness of a hospital outpatient service management system, to enhance outpatients’ satisfaction by meeting their requirements. Hsiang Ru Chen can be contacted at: g9421809...
