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Keywords: Patients’ satisfaction
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2017) 29 (1): 101–117.
Published: 09 January 2017
... to identify operational dimensions of the research variables. As a result of the review, 17 dimensions were identified; five European foundation for quality management enablers, five SERVQUAL service quality dimensions, four patients’ satisfaction elements and three patients’ loyalty components. To evaluate...
