... to the development of new technologies. The level of technology diffusion depends on several factors like the exchange of information among peers, and the attitude and shared perception among the contributors. The aim of the study is to explore the diffusion of technology in tourism with a specific focus...

...Martin Jaeger; Desmond Adair Purpose – The purpose of this paper is to identify the perception of total quality management (TQM) benefits, practices and obstacles in Kuwaiti industrial organizations certified against ISO 9001:2000 (or later) and following a TQM approach. A discrepancy...

...Goutam Kumar Kundu; B. Murali Manohar; Jayachandra Bairi Purpose – The purpose of this paper is to capture and analyze the perception gaps with respect to the current usage and importances of the lean practices from the IT support service practitioners’ perspective. Design/methodology...

...Lars Witell; Martin Löfgren; Anders Gustafsson; Sia Mal Kong; Kanesan Muthusamy Purpose This paper aims to explore the relationship between the students' perceptions of service performance and the service gaps. The main objective is to investigate whether the relationship can be used...

... and had a mean age of 24.9. The pre‐study made it possible to understand customers' expectations of the offering, based on their perceptions and previous experiences. An interview guide identified product attributes based on the four questions that Matzler et al. (1996) used in their study...

..., utilising the quality culture as a medium, and knowledge management is playing a significant role in the resurrection of the quality movement. Deb Stewart can be contacted at: deb.stewart@vu.edu.au © Emerald Group Publishing Limited 2008 Knowledge management Quality Perception Australia...

..., n.d.b.). © MCB UP Limited 2002 Total productive maintenance Total quality management Productivity Quality Employee development Perception TPM is a change management approach that has been shown to have considerable impact on the internal efficiency of manufacturing...