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Keywords: Perception of quality services
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Journal Articles
Leadership, empowerment and customer satisfaction in teaching institutions: Case study of a Pakistani University
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2011) 23 (4): 388–402.
Published: 14 June 2011
... Limited 2011 Perception of quality services Leadership Empowerment Student satisfaction Student loyalty Customer satisfaction Pakistan Empowerment is equated with the process of delegating decision‐making authority to the lower level employees within an organization. As identified...
