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Keywords: Performance management systems
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2009) 21 (4): 334–352.
Published: 12 June 2009
... that focus on the determinants of the results – quality, flexibility, resource utilisation and innovation (Neely et al., 1997). This suggests that it should be possible to build a performance management system around the concepts of results and determinants. The European Foundation for Quality...
Journal Articles
Journal:
The TQM Journal
The TQM Journal (2008) 20 (3): 209–222.
Published: 25 April 2008
... measurement (quality) Performance management systems The importance of adopting a set of suitable performance measures by a company has long been recognized and is well documented (Kaplan and Norton, 1992 ; Sinclair and Zairi, 1995 ; Neely, 1999). Proper performance measurement is believed...
