... of scarce resources. Design/methodology/approach The methodology incorporates two assessment matrices into a management group’s decision-making process for resource allocation. As part of an action research strategy, the authors present the developed RBPM and its application in one Norwegian police...

.../methodology/approach The survey was sent to 104 police services, which are represented in the Canadian Association of Chiefs of Police. A total of 30 people responded on behalf of 23 police agencies. The survey was supplemented with in‐depth interviews with selected police services. Findings...

...Robert A. Galloway The first in a series of articles on “customer oriented policing”. Assesses the value structure necessary for successful implementation of management for quality and productivity improvement. Argues that private sector practices may be applied to the public sector...