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Keywords: Postgraduate business programs
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2023) 35 (4): 1007–1029.
Published: 20 May 2022
... Publishing Limited Licensed re-use rights only Postgraduate business programs Specialization Identity Education service quality Student satisfaction The most widely used scales for the measurement of service quality in higher education are SERVQUAL and SERVPERF (Latif et al...
