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Keywords: Prioritization
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Journal Articles
Quality function deployment: exploiting interrelationships for progressive prioritization
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2021) 33 (3): 681–705.
Published: 15 September 2020
...Jitendra Sharma Purpose The purpose of this paper is twofold: to incorporate the symbolic relationships among the attributes of customer requirements (CRs) and engineering characteristics (ECs) as well as to factor in the values numerically to enhance the prioritization process for an improved...
Journal Articles
Identification and prioritization of barriers to total quality management implementation in service industry : An analytic hierarchy process approach
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2015) 27 (5): 591–615.
Published: 10 August 2015
... study investigates and categorizes the barriers to a successful implementation of TQM program in the service industry. The purpose of this paper is to understand TQM barriers and prioritize their relative importance by ranking them in the service industry. Design/methodology/approach – Based...
