...); and developing and newly industrialised countries (NICs). Another extension worthy of consideration is the non commercial organisation, in the public sector and the “third sector”. © MCB UP Limited 1999 TQM Industry Public sector Private sector Small‐to‐medium‐sized enterprises Newly...

...March Laree Jacques Reports on the address given by US Vice‐President Al Gore to public sector quality practitioners at the 1995 National Conference on Federal Quality held in Washington, DC, USA. Compares this occasion with a conference held 23 years ago for engineers in the US private sector...

... Health care Private sector Service quality TQM Research undertaken by The Crosby Organization[ 1 ] revealed a global trend of increasing customer demand for quality. The same study showed that after strategic focus, chief executives saw customer focus as a key factor in developing competitive...