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Keywords: Proces management
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Journal Articles
Journal:
The TQM Journal
Total Quality Management (1990) 2 (2)
Published: 01 February 1990
.... Looks at process modelling. Concludes that benchmarking establishes goals which bring customer satisfaction levels equal to or better than the competition. © MCB UP Limited 1990 Proces management Benchmarking Customer satisfaction TOTAL QUALITY MANAGEMENT PREVENTION IN ICL Joe Goasdoué...
