...Fabrizio Flavio Baldassarre; Francesca Ricciardi; Raffaele Campo Purpose The purpose of this paper is to promote a business process approach for developing and improving the efficiency of hospital service quality in order to reduce clinical risks and increase patients satisfaction. The problems...

... be managed, possibly as process-based IMSs. Originality/value This paper sheds light on the ambiguous interpretation of the IMS concept. Gunnar Dahlin is the corresponding author and can be contacted at: gunnar.dahlin@angstrom.uu.se 19 01 2016 03 08 2016 18 10 2016 12 12 2016...

...Sushil Kumar; P.S. Satsangi; D.R. Prajapati Purpose The purpose of this paper is to explore Six Sigma practices in a casting industry, that could improve the green sand casting process in a foundry by reducing the casting defects. The goal was to determine which variables influenced this evolution...

... ISO 9000 Process TQM In 1995 a major North American department store chain contacted their suppliers which they considered as potential partners in their quality evaluation program. Chic Fashions apparel wear is a Canadian manufacturing company that has been a solid supplier of an increasing...