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Keywords: Public organizations
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2020) 32 (2): 268–287.
Published: 19 November 2019
...Kornilia Skarpeta; Maria Koemtzi; Dimitrios Aidonis Purpose The purpose of this paper is to investigate the idea of internal service quality in public organizations. An attempt is made to determine the key elements that define the concept of internal service quality and to identify the factors...
