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Keywords: Public service
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2023) 35 (8): 2503–2525.
Published: 27 January 2023
... Public service Lean thinking Hoshin Kanri A3 methodology Strategy implementation Decision-making The HK approach is an organizing framework for strategic management that emphasizes the descending sequence of four distinct phases (Tennant and Roberts, 2001b ; Tortorella et al., 2019...
