...Gyan Prakash Purpose The purpose of this paper is to understand the meaning and operationalisation of quality of service (QoS) in the context of higher education institutions (HEIs). Design/methodology/approach A systematic literature review of 167 articles published in various peer-reviewed...

...Prof. Dr Vidosav D. Majstorovic and Prof. Dr Numan M. Durakbasa; Dimitris Mourtzis; Ekaterini Vlachou Purpose – The purpose of this paper is to review and explore the evolution, advances and future trends of cloud manufacturing, placing the focus on the quality of services. Moreover, moving...

... Publishing Limited 2012 Quality assurance Risk management Audit functions Quality of service Public safety Police Canada Public sector organizations are usually held more accountable than their private counterparts because they are entrusted with a budget largely composed of public...