...Ata Al Shraah; Ayman Abu-Rumman; Faisal Al Madi; Fawwaz Ali Farhan Alhammad; Ayah Ahmad AlJboor Purpose This study aimed to investigate the impact of total quality practices on knowledge management (KM) processes across a Social Security Corporation (SSC) in Jordan and explore the best approach...

...Evangelos Psomas; Dimitrios Kafetzopoulos; Katerina Gotzamani Purpose The present study focuses on two basic determinants of company innovation, namely, quality practices of top management and process quality management. The purpose of this paper is to explore the impact of these determinants...

... with quality practice perception differences between HQMs and employees in different star‐rated hotels. Knowing these differences should compel hoteliers to review their leadership and workforce practices, identify reasons for discrepancies, and attempt to minimize the gap. Originality/value No known...