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Keywords: Quality revolution
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2013) 25 (6): 641–658.
Published: 30 September 2013
...Dr Alexander Douglas; Tito Conti Purpose – The protagonists of the “quality revolution” of the 1980s had a dream: to permeate each and all organizational activities – the strategic included – with the new “total quality management (TQM) culture.” The name TQM was in fact conceived to express...
