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Keywords: Quality systems.
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Journal Articles
Journal:
The TQM Journal
The TQM Magazine (2001) 13 (2): 120–128.
Published: 01 April 2001
... and the principles of quality management. The role and influence of company management in the creation of an effective infrastructure for the control of the defined quality system is well documented in the ISO 9001 quality standards (Davis, 1997; Hoyle, 1994). Certified companies maintain a quality policy...
