...Sumana Gupta; Rabindranath Datta Purpose With an objective to measure the quality of service provided at Indian railway stations, the purpose of this paper is to propose a method that indicates the level of importance and satisfaction which other known methods of service quality assessment do...

...Mads Veiseth; Per Magnus Hegglund; Iver Wien; Nils O.E. Olsson; Øivind Stokland Purpose The purpose of this paper is to present a punctuality improvement method system and to show how it was developed for application in the railway industry. Design/methodology/approach The method is based...