... and security – interact to shape customer satisfaction, stimulate electronic word-of-mouth (e-WOM) and ultimately drive repurchase intention. Design/methodology/approach A total of 425 online consumers in Jordan shared their shopping experiences through a structured survey. Structural equation modeling...

... empirically tests the consequences of consumer perceptions: perceived price (PPR), perceived quality (PQ), perceived packaging (PPG) and perceived taste (PT) on repurchase intention (RI) particularly; it unveils the consumer attributes, e.g. gender, age and ethnicity between consumer perceptions and RI...

...://creativecommons.org/licences/by/4.0/legalcode Customer relationship management Convenience Perceived service quality Loyalty Satisfaction Image Repurchase intention Trust SEM fsQCA Many features of service quality, developed and tested in other service sectors, can be applied in tourism...