...David Muturi and Jackline Sagwe; Edward Kariuki Mathenge; Alice Wangui Kamau; Jane Mwihaki Kariuki; Jane Wanjiru Munga Purpose – The purpose of this study was to explore how diploma students enrolled in a research project paper report their thoughts, feelings, satisfaction, and service quality...

.../approach Research employed four case studies. Results are derived from the analysis of triangulated evidence obtained from in‐depth interviews, observations, internal documents analysis, archives, and short questionnaires. Findings Results identified two archetypes of integration strategies termed...

..., custodians of BE models reported that awareness of BE had generally increased in their country in the last three years. Based on an international survey, various examples of good promotional practice from model custodians world‐wide are reported. Research limitations/implications The primary focus...

... systems fail to meet quality management expectations and contradict TQM assumptions about individual and system performance. © Emerald Group Publishing Limited 2004 Total quality management Human resource management Performance appraisal Research Of all the organisations studied...

...Christopher Seow; Ricardo Bañuelas; Jiju Antony © Emerald Group Publishing Limited 2004 Quality programmes Analytical hierarchy process Research During the action phase interventions are made, that is, DMAIC project is carried out to study how DMAIC became a priority over DFSS...

...George W. Roberts Highlights the increasing pressure research managers are feeling to improve quality and reduce costs of R&D and points out that some funding agencies are looking for quality standards to impose on laboratories to help guarantee data quality. Details the difficulties the US...

...Barrie Dale; Ton van der Wiele Reports on a survey, carried out in 1990, to ascertain the level of training and research needs in the European business community. Attempts to define what exactly TQM means to an organization. Indicates that European organizations do not invest adequate sums of money...

...D.M. Lascelles; B.G. Dale Research carried out at the University of Manchester Institute of Science & Technology over a ten‐year period has led to the authors identifying six levels of TQM adoption. The article examines all six in detail, moving from level one: uncommitted, through to level six...