Keywords: Resolution time
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Journal Articles
The TQM Journal (2019) 31 (3): 417–435.
Published: 13 February 2019
... in this paper is based on a case study carried out in system maintenance department using the Six Sigma Define-Measure-Analyse-Improve-Control (DMAIC) approach and its application in reducing complaint resolution time. Findings The LSS article presented here highlights a real-world case study of how LSS...

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