... suggestions for the improvement. The considerations may be useful for organizations that are highly sensitive to human errors such as healthcare institutions. © Emerald Group Publishing Limited 2012 Management systems Management responsibility Human error Prevention Management techniques...

... of these findings are discussed along with future directions for research on quality management. Practical implications In total quality management systems, attention is paid to social responsibility as far as the impact on society is recognised and implemented within the company. However, this paper puts...