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Keywords: Scandinavia
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Journal Articles
Journal:
The TQM Journal
The TQM Magazine (1995) 7 (2): 13–22.
Published: 01 April 1995
... results are sound. Presents a case study of the service company Manpower Scandinavia, where this concept has been implemented practically since 1984. Shows this has led to sustainable practical benefits in terms of a considerable long‐term growth in gross turnover,high customer satisfaction, low employee...
