...Gustavo Quiroga Souki; Alessandro Silva de Oliveira; Rejane Santana da Silva; Manuel António Dionísio Serra; Luís Sérgio Gonçalves Vieira Purpose Vocational training schools in tourism, hospitality, and food services (VTS) that offer online education must provide high-quality services...

... to customers or clients. TQM promotes organizational effectiveness through promoting stakeholder satisfaction, pursuing continuous improvement and fostering proactive leadership. The purpose of this paper is to explore TQM practices in secondary schools. The researchers set objectives which were to identify...

.../methodology/approach The methodology starts with a survey to three school levels (primary, secondary, and vocationa) in seven EU countries, in which the opinions of important factors and their related importance are surveyed of the relevant stakeholder groups (school workers, pupil associations, parents...

...Stefan Lagrosen This article reports a case study carried out in four Swedish schools trying to use TQM to improve their operations. Qualitative methods in the form of observation, in‐depth interviews, focus‐group interviews and feed‐back seminars have been used in the study. Specific quality...

...James E. Abbott Describes the total quality science laboratory at Bandini Street School in San Pedro, California, USA. At the school, students are identified as workers as well as educational customers, and teachers understand that their effectiveness is measured by having students do quality work...

...Trevor Thornett; Rosemary Viggiani Comments that Pen y Dre is a school in a socially deprived area of South Wales and that through their strategy of “Raising Achievement” they have succeeded in doubling their examination results and raising the self‐esteem of the school and local area over the past...

.... Such practices seldom produce sustained results. New financial difficulties soon arise because the root of the problem is not addressed – poor management practices. The question now arises as to what can be done to assist school‐level teams to be more cost effective and to promote quality instruction...

...L. David Weller Addresses quality in schools, and looks specifically at teacher teams, and the problems facing them as they seek to improve quality systems. Suggests that facilitators of quality improvement initiatives identify problems as they are occurring and use various interventions...

... practices, however, is time‐consuming and demands dedication and persistence by school principals[ 4 ]. In working with several principals in an attempt to introduce Deming’s quality points, the author has noted some similar problems among schools. Some schools have faltered in the quality process because...