...Gustavo Quiroga Souki; Alessandro Silva de Oliveira; Rejane Santana da Silva; Manuel António Dionísio Serra; Luís Sérgio Gonçalves Vieira Purpose Vocational training schools in tourism, hospitality, and food services (VTS) that offer online education must provide high-quality services...

... to customers or clients. TQM promotes organizational effectiveness through promoting stakeholder satisfaction, pursuing continuous improvement and fostering proactive leadership. The purpose of this paper is to explore TQM practices in secondary schools. The researchers set objectives which were to identify...

.../methodology/approach The methodology starts with a survey to three school levels (primary, secondary, and vocationa) in seven EU countries, in which the opinions of important factors and their related importance are surveyed of the relevant stakeholder groups (school workers, pupil associations, parents...

...Stefan Lagrosen This article reports a case study carried out in four Swedish schools trying to use TQM to improve their operations. Qualitative methods in the form of observation, in‐depth interviews, focus‐group interviews and feed‐back seminars have been used in the study. Specific quality...

...James E. Abbott Describes the total quality science laboratory at Bandini Street School in San Pedro, California, USA. At the school, students are identified as workers as well as educational customers, and teachers understand that their effectiveness is measured by having students do quality work...

...Trevor Thornett; Rosemary Viggiani Comments that Pen y Dre is a school in a socially deprived area of South Wales and that through their strategy of “Raising Achievement” they have succeeded in doubling their examination results and raising the self‐esteem of the school and local area over the past...

.... Such practices seldom produce sustained results. New financial difficulties soon arise because the root of the problem is not addressed – poor management practices. © MCB UP Limited 1995 Cost effectiveness Downsizing Organizational restructuring Schools Self‐managing teams TQM The call...

...L. David Weller Addresses quality in schools, and looks specifically at teacher teams, and the problems facing them as they seek to improve quality systems. Suggests that facilitators of quality improvement initiatives identify problems as they are occurring and use various interventions...

... Education Implementation Schools Teachers Training TQM USA The call for educational reform and restructuring through the use of quality management models like Deming’s Fourteen Points[ 1 ] is providing successful results in schools across America[ 2 ]. Schmoker and Wilson[ 3 ] provide case...