... defined path for enterprises that have the determination to confront such challenges. Originality/value – This is among the first explorations of enterprise self-assessment in general and SEER2 in particular that explicitly consider strategies, processes and activities important to mitigation...

... at: hnunot@hotmail.com © Emerald Group Publishing Limited 2015 Quality management SMEs Continuous improvement Self-assessment Diagnosis In today’s market, to ensure competitiveness, companies have to continually seek best practices in order to improve processes, products and services...

... the results of the study of critical factors for QE in Malaysia and Indonesia. Dr Nilda Tri Putri can be contacted at: nilda_tp@yahoo.com © Emerald Group Publishing Limited 2014 Total quality management Automobile industry Quality management Self-assessment Quality techniques Quality...

... in occupational classification, field identity, and career planning. © Emerald Group Publishing Limited 2014 Job satisfaction Quality management Individual behaviour Teamwork Self-assessment Management roles Once an innovative approach to doing business, quality management (QM) has now...

...Martin Jaeger; Desmond Adair; Sondus Al‐Qudah Purpose Quality criteria of The Malcolm Baldrige National Quality Award (MBNQA) have been used as a standard for organisational self‐assessment and benchmarking. The threefold purpose of this paper is: to analyse the individual weights of the MBNQA...

... on the procurement and the role of quality with the participants. Findings The findings provide insights into how quality can be included in the public procurement process and, in particular, how self‐assessment can be used to evaluate the “best quality practice”. The quality maturity of the industry also has...

... in the quality award process. … a comprehensive, systematic and regular review of an organisation’s activities and results referenced against a model of business excellence. Svensson and Klefsjö (2000) have suggested different phases of self‐assessment, which are used in this paper as a description...

... public organisations. © Emerald Group Publishing Limited 2004 Private sector organizations Public sector organizations Self‐assessment Factor analysis Denmark The data for this analysis stems from the Danish Excellence Index 2001, which is based on responses to a self‐assessment...

... term; and that the examined self‐assessment questionnaire, although far from 100 per cent perfect, is a reliable and valid instrument for calculating business performance. © MCB UP Limited 2002 Company performance Baldrige awards Quality Self‐assessment Total quality management...

... in ISO certifications, Germany is getting back on track again. Today, total quality management and business excellence concepts are gaining ground. Positive trends regarding both applications for Germany’s Ludwig‐Erhard‐Preis and the use of self‐assessment show that the quality movement has got a new...

... in order to develop a way of resolving them: competitiveness ‐ the challenges faced by industry today; current “state of the art” strategic quality management ‐ where are we?; the learning organisation; the role of self‐assessment frameworks; performance management system approaches. The authors address...

...Sandy Hewitt Discusses the way in which the business excellence model is being presented to small companies. Compares success of the model as a basis for self‐assessment in large organizations against lack of interest from the small business sector. Suggests reasons such as poor marketing...

...Kevin Shergold; Deborah M. Reed Self‐assessment using the Business Excellence Model has been in place in Europe since 1990 as a means of obtaining competitive advantage. Describes the history, design and application of the model and self‐assessment in the context of the desire of all organizations...

...Ton van der Wiele; Barrie Dale; Roger Williams; François Kolb; Dolores Moreno Luzon; Andreas Schmidt; Mike Wallace Based on a recent European Committee‐sponsored survey on quality management self‐assessment. Outlines research methodology and main findings. Details reasons for self‐assessment...

...Mark Finn; Leslie J. Porter There is currently little published information about the use of total quality (TQ)‐based self‐assessment in the UK despite the increasing interest in the subject. Discusses the findings of a survey into the practice and benefits of self‐assessment to recognized models...

... Feedback manufacturing Performance measurement Product quality Quality control Self‐assessment Quality control by a QC auditor, after the job is done, is a waste of time and money. Above all, it does not help to eliminate the source of the defects. The source of most defects in industry...

...G. Peter Hillman The use of self‐assessment as a basis for evaluating progress with and achievement through total quality is increasing and like many initiatives there are some basic principles for success. Looks at the use of the EFQM Model as framework, outlines a self‐assessment process together...