... defined path for enterprises that have the determination to confront such challenges. Originality/value – This is among the first explorations of enterprise self-assessment in general and SEER2 in particular that explicitly consider strategies, processes and activities important to mitigation...

... the analysis. Humberto Nuno Teixeira can be contacted at: hnunot@hotmail.com © Emerald Group Publishing Limited 2015 Quality management SMEs Continuous improvement Self-assessment Diagnosis In today’s market, to ensure competitiveness, companies have to continually seek best...

... benefit from both a strong and widely used Delphi technique and a powerful mathematical model, the AHP (Hwang, 2004). Total quality management Automobile industry Quality management Self-assessment Quality techniques Quality engineering Critical factors Delphi hierarchy process Automotive...

.... Such information is important for a number of key organizational functions like recruitment, selection, placement, coaching, mentoring, and career planning and development. Job satisfaction Quality management Individual behaviour Teamwork Self-assessment Management roles Openness – receptivity...

...Martin Jaeger; Desmond Adair; Sondus Al‐Qudah Purpose Quality criteria of The Malcolm Baldrige National Quality Award (MBNQA) have been used as a standard for organisational self‐assessment and benchmarking. The threefold purpose of this paper is: to analyse the individual weights of the MBNQA...

... on the procurement and the role of quality with the participants. Findings The findings provide insights into how quality can be included in the public procurement process and, in particular, how self‐assessment can be used to evaluate the “best quality practice”. The quality maturity of the industry also has...

... (2000) have suggested different phases of self‐assessment, which are used in this paper as a description of the quality award process. They argue that the self‐assessment procedure has four phases, similar to the four phases of the improvement cycle. The first phase, “plan”, includes asking questions...

... public organisations. the penetration of holistic management models; how excellent results are achieved; and empirical weight structure of The EFQM Excellence Model. The data for this analysis stems from the Danish Excellence Index 2001, which is based on responses to a self‐assessment...

... term; and that the examined self‐assessment questionnaire, although far from 100 per cent perfect, is a reliable and valid instrument for calculating business performance. Figure 1 result shows that performance of all industries classified as TQM (f(P_i(c))=754 and SD=85) was higher...

... in ISO certifications, Germany is getting back on track again. Today, total quality management and business excellence concepts are gaining ground. Positive trends regarding both applications for Germany’s Ludwig‐Erhard‐Preis and the use of self‐assessment show that the quality movement has got a new...

... in order to develop a way of resolving them: competitiveness ‐ the challenges faced by industry today; current “state of the art” strategic quality management ‐ where are we?; the learning organisation; the role of self‐assessment frameworks; performance management system approaches. With the development...

...Sandy Hewitt Discusses the way in which the business excellence model is being presented to small companies. Compares success of the model as a basis for self‐assessment in large organizations against lack of interest from the small business sector. Suggests reasons such as poor marketing...

...Kevin Shergold; Deborah M. Reed Self‐assessment using the Business Excellence Model has been in place in Europe since 1990 as a means of obtaining competitive advantage. Describes the history, design and application of the model and self‐assessment in the context of the desire of all organizations...

...Ton van der Wiele; Barrie Dale; Roger Williams; François Kolb; Dolores Moreno Luzon; Andreas Schmidt; Mike Wallace Based on a recent European Committee‐sponsored survey on quality management self‐assessment. Outlines research methodology and main findings. Details reasons for self‐assessment...

... difficult. A chance to succeed – to fulfil the need for achievement. An immediate and direct feedback on his success rate. Employees Feedback manufacturing Performance measurement Product quality Quality control Self‐assessment Quality control by a QC auditor, after the job is done...

...Mark Finn; Leslie J. Porter There is currently little published information about the use of total quality (TQ)‐based self‐assessment in the UK despite the increasing interest in the subject. Discusses the findings of a survey into the practice and benefits of self‐assessment to recognized models...

...G. Peter Hillman The use of self‐assessment as a basis for evaluating progress with and achievement through total quality is increasing and like many initiatives there are some basic principles for success. Looks at the use of the EFQM Model as framework, outlines a self‐assessment process together...