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Keywords: Self-service technology
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2021) 33 (2): 293–314.
Published: 29 July 2020
...Manimay Ghosh Purpose The study aimed to examine the antecedents to self-service technology (SST) adoption behavior and the relationships between the constructs using empirical research. Design/methodology/approach Based on synthesis of the extant literature, a model was hypothesized...
