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Keywords: Service excellence
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2021) 33 (6): 1544–1560.
Published: 20 January 2021
...Shaker A. Aladwan; Sajeda I. Alshami Purpose The aim of this paper is the identification of the impacts that innovation and service excellence have upon organisational reputation within public sector organisations in Jordan. Design/methodology/approach An approach was adopted...
