... be used for large improvement projects with elaborate analyses, but can also be undertaken on monthly loops to continuously improve the present month's train service with the worst punctuality. © Emerald Group Publishing Limited 2011 Reliability management Railways Service improvements...

... the last 15 years, some local councils have also followed similar improvement initiatives sometimes under the umbrella of “global quality programmes” trying to support continuous process and service improvement. The research question for this article is: How is lean‐kaizen applied in local...