... improvements have been achieved. © Emerald Group Publishing Limited 2011 Reliability management Railways Service improvements Quality Trains Norway This paper presents the development of a punctuality improvement method system for application in the railway industry. The system has been...

... the last 15 years, some local councils have also followed similar improvement initiatives sometimes under the umbrella of “global quality programmes” trying to support continuous process and service improvement. The research question for this article is: How is lean‐kaizen applied in local...