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Keywords: Service organizations
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2025) 37 (7): 1943–1962.
Published: 27 August 2024
... and others. Employing Q4.0 features in the service organisation could drastically change the entire service delivery process to customers, considering the dimensions from which the quality of services is determined, such as responsiveness, tangibility, empathy, reliability, and assurance. A study...
